Terms of Use
These terms govern use of this website. They are a good-faith starting template: have them reviewed by a qualified adviser before relying on them. The terms for our monthly plans are at /plan-terms, and the data protection terms for work on your systems are in our Data Processing Agreement; the written Order you accept completes the set.
Who we are
This website is operated by Dacros, a trading name of TicketWave HQ Ltd (company no. 17143167), Radley House, Richardshaw Road, Pudsey, LS28 6LE.
Using this website
You may use this website for lawful purposes only. You must not misuse it by knowingly introducing malicious code, attempting unauthorised access, or otherwise interfering with its operation.
Our content
Unless stated otherwise, the content on this site is owned by or licensed to TicketWave HQ Ltd and is protected by copyright and other intellectual-property laws. You may view and print it for your own reference; you may not reproduce it commercially without our permission.
No advice
Information on this site is provided for general guidance only and does not constitute professional advice. Any security or IT recommendations depend on your specific circumstances and should be confirmed with us before you rely on them.
Availability & liability
We aim to keep the site available and accurate but do not guarantee it will be uninterrupted or error-free. To the extent permitted by law, we exclude liability for any loss arising from use of, or inability to use, this site. Nothing in these terms limits liability that cannot lawfully be limited.
Enquiries
Submitting an enquiry does not create a contract; any engagement is subject to a written Order, read with our plan terms and Data Processing Agreement. See our privacy notice for how we handle your data.
Remote support sessions
We connect to a computer only when you ask us to, at a price agreed before we connect, and only while someone at that computer is watching. Sessions run through our own relay and are encrypted end to end. We do not record them.
Where a session gives us sight of personal data your business controls, we process it as your processor under UK GDPR Article 28, on the terms in our Data Processing Agreement: we act only on your instructions for that session, keep what we see confidential, record nothing, move files only at your request, keep nothing from your systems afterwards beyond a short note of when the session was and what we did, and never use a session to watch staff. The DPA names the relay's host, OVHcloud, as the only sub-processor for sessions, and sets out breach notice, assistance and the rest.
If you have a managed IT plan with us, your Order, the plan terms and the DPA govern our work, and these website terms sit alongside them.
Governing law
These terms are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction.
Contact
Changelog
- Version 1.1, 15 October 2026. Added the version line and this changelog. The terms for monthly plans now live at /plan-terms and the data protection terms for work on your systems in the Data Processing Agreement; the enquiries section and the opening line point to them. The Article 28 terms for remote sessions moved into the DPA, with a summary kept here.
- Version 1.0, 30 August to 10 October 2026. The website terms as first published with the site, with the remote support section added on 10 October 2026.