Telecoms and VoIP
Modern business phone systems that work anywhere.
A phone system stopped being a box on the wall some time ago. Moving to VoIP means calls follow people rather than desks, a number is no longer tied to a building, and the routing is something you can change yourself instead of raising a request. The part worth getting right is not the handsets, it is what happens to a call when nobody picks up.
The work, named
- Cloud VoIP phone systems
- Calls over your internet connection, with the system managed centrally rather than sitting in a cupboard.
- Call routing, hunt groups and voicemail-to-email
- Rules for who rings, in what order, and what happens out of hours, written to match how the business actually answers.
- Softphone apps for mobile and laptop
- The business number on the device somebody already carries, so a mobile does not become the published number by accident.
- Number porting
- Existing numbers moved across, which is the part most businesses are anxious about and the part that needs planning rather than speed.
Signs this is the one you need
- Calls are being missed and nobody can say where they go
- Staff are giving out personal mobile numbers because it is easier
- The current system is tied to a building you are leaving
- A contract is coming up for renewal and the quote has crept
- Out-of-hours calls currently just ring out
Four stages, same for every service
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Review
The free review: what you run, what is exposed, and where the risk actually sits, written down. The document is yours regardless of what happens next.
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Plan
A prioritised plan, sized to your business rather than pulled off a menu, with the quick wins named first.
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Price
A fixed price in writing, with what is included named: monthly for a plan, once for a project. Nothing starts before you have seen it.
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Revisit
The plan is revisited as the business changes, rather than left to drift out of date.
The things people ask
Will we lose our existing number?
No. Numbers are ported rather than replaced, and the port is planned so the switch happens at a time that suits the business. The old service stays live until the new one is answering.
Is our broadband good enough for VoIP?
That is one of the first things the review checks, because it is the question that decides whether this is straightforward or needs connectivity work first. Voice is not bandwidth-hungry, but it is sensitive to how a connection behaves under load.
Sectors with their own requirements
Related, and the rest of what we run
- Managed IT support
- Cyber security
- Network engineering
- Data cabling
- Remote support
- Sectors we cover
- How pricing works
Not sure which of these you need? That is exactly what the free review is for. Book the free review.